How do I get my Free Future Race / Troubleshooting

In order to receive your free future race with no delays:

Make sure you check in and out at the designated Volunteer Check-in Area. On race days, this is at the tent (or other specified volunteer area) with the volunteer team.
When you check-out, be prepared to let the coordinator know whether you intend on racing at the same event (where applicable) or at a future event.
If you are racing at the same event (not the same day of volunteering) you volunteer the day before or the day after , you will pick up a vaugher at the Volunteer tent. You can't run your free race the day of volunteering. You can race the day before or after volunteering.
If you run the previous day, go to the volunteer tent from 10am in order to receive a voucher in exchange of a security deposit wich be returned at the end of your day of volunteering. Do not pay online or you will not be reimbursed ! If your run the day after the volunteering or during an other race, go to the volunteer tent directly.

Plan to stay for the duration of your shift. Your free race may be withheld if you do not complete the shift in its entirety.
Ensure you ALWAYS sign up to volunteer with the same name (your real name) and an email address that only belongs to you (the same email every time.) Once you sign up to volunteer (or race), you will create a trumin account. All of your volunteer shifts, paid races, and free race codes will be connected to this same account, so please do not use different names when you volunteer and race.

If you are owed a free race from volunteering at a past event, please email and include your FULL NAME, EMAIL and THE RACE YOU VOLUNTEERED (LOCATION AND DAY.)

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