Follow

2018: Can I transfer to another Spartan Race, to another person, or both?

THE DETAILS:

  • The following Transfer and Report elements are strictly applicable only to Spartan Race Europe events in the West (France, Italy, Germany, Austria, Spain, Greece, Holland).
  • You can transfer your race to another category or to another event via a report code (this code is not personal and can be passed on to someone).

  • A deferment code cannot be used for a sold out event. It is the racers responsibility to ensure the event is not sold out before completing the deferment. 
  • We cannot apply and/or refund a deferment coupon code after a transaction has been completed. If you wish to use your deferment credit for a future race, make sure to defer your race prior to your registration.

THE PRICING:

  • At the time of postponement of your race, transfer fees will appear, they vary depending on when you realize the request for report (see below).
  • When you defer your registration, you will be given a credit for a flat pre-determined amount, regardless of your actual payment amount. 
  • Deferments with the intention of transferring yourself to an alternate event should take place after the race. Deferring your registration before the race may result in a lower coupon value.
  • When you postpone your registration, you receive a credit voucher (a credit) for a pre-determined amount, regardless of the amount of your payment, the amount is the same, ie the amount paid without fees. service and transfer fees.

  • If you are deferring your entry to another person to use, you will still pay the flat deferment fee (CF bellow). Whoever completes the new event registration with the deferment credit will be responsible for paying the price difference, if applicable.They will not be able to use any other discount codes or offers when signing up for the event.
  • The deferment credit cannot be used to pay taxes or processing fees. You will need to pay those fees again when you sign up for the new event.
  • Any deferment credit remaining after you sign up for the new event will be forfeited. It cannot be used for future events, processing fees, or merchandise. 

 

THE PROCESS:

To Transfer YOURSELF to an alternate event:

  1. Head over to Chronotrack (our registration system) and choose "Athlete Account" in the upper right corner: 




  2. Log in or create an account using the SAME email address you used for your original registration. 

  3. In your profile, you'll see "Upcoming" and "Past" events tabs. Locate the race you'd like to defer.
     


  4. Once you locate the race you'd like to defer, choose "Change Race" on the right hand side: 

  5. When you click Change Race, you'll have two options:
    Change to Another Race: this will allow you to move your Start Times WITHIN the same race date.
    Defer my registration for another event: this will allow you to withdraw from this event and receive credit to use at an alternate Spartan France Event. (This includes Saturday to Sunday transfers)

  6. Choise Defer my registation for another event and pay the fees.

  7. After payment, you will receive a confirmation of your deferral, with a coupon code that can be used to move to the next race of your choice. This coupon code is shown to you onscreen, emailed to you in a confirmation email, and saved for reference and use in the "Coupons" tab of your Chronotrack profile: 
    *If you're deferring your entry to a friend to use in your place, all you need to do is supply them with this coupon code. They can then proceed with registration as normal. (see #8)

  8. When you're ready to register for your NEW race, simply go through the registration process as usual for the new event. Input the Deferral Code you received into the Coupon Code box during registration and you will be credited the appropriate amount. Any remaining fees (price difference, Participant insurance, processing charge) will be your responsibility at that time.
  9. It is up to you to ensure the race you want to transfer to is not sold out and also be aware that events can sell out at any time. It is possible for a heat for event to sell out during the transfer process. 

Recap :

This service is available until the Thursday before the race 18h. He's from :

  • 10 € (VAT included) until one week before the event
  • 20 € (VAT included) the last week before the event
  • 30 € (VAT included) after the event

Once the service has been activated, the participant will receive a carryover credit code equal to the paid fare (of the same size), less applicable service charges and transfer fees.

 

Transfer you to another category:

1. Once you arrive at the time of the change of race, you have the choice of the transfer mode:

Choose the option: Change to another race:

This service is available until Thursday 18h the week before the event, additional fees may be requested as well as category change fees:

  •  0 EUR going from Elite to Age Group, Elite to Open and Age Group to Open categories;
  •  10 EUR (VAT included) for an Open Transfer to Age Group and Age Group to Elite;
  •  20 EUR (VAT included) for an Open transfer to Elite;

To Defer my registration to a DIFFERENT PERSON:

  1. Head over to Chronotrack (our registration system) and choose "Athlete Account" in the upper right corner: 




  2. Log in or create an account using the SAME email address you used for your original registration. 

  3. In your profile, you'll see "Upcoming" and "Past" events tabs. Locate the race you'd like to defer.
     


  4. Once you locate the race you'd like to defer, choose "Change Race" on the right hand side: 

  5. When you click Change Race, you'll have two options:
    Change to Another Race: this will allow you to move your Start Times WITHIN the same race date.
    Defer my registration for another event: this will allow you to withdraw your registration from this event and receive credit to transfer to another racer.

  6. After choosing "Defer My Registration for Another Event," you will be asked to confirm the Race Deferral fee (10€) and to finalize that transaction.

  7. After payment, you will receive confirmation of your deferral via email.  That message will include a coupon code. This coupon code is shown to you onscreen, emailed to you in a confirmation email, and saved for reference and use in the "Coupons" tab of your Chronotrack profile: 

  8. You'll need to give that code to the new racer. 
  9. The new racer will go through the registration process as usual, until prompted to enter a "promotional code."  He/she will input that code, and it will credit the appropriate amount.  Any remaining fees (price difference, taxes, processing charge) will be the new racer's responsibility at that time.


Full RECAP ! 


Transfer to another person:

  • You have the option to transfer your registration to another person:

- This service is available until the Friday 6:00 PM before the event weekend date and will be charged for a transfer fee of €10,00 including VAT. This transfer fee is additionally subject to a service fee as described in Article 2 that is charged to the registrant.

When activating this service, customer will receive a voucher for the value of the Phase 1 price of the corresponding format the registration ticket have been activated for. The voucher can be used by another person than the customer.


Transfer to another event:

  • You have the option to transfer your registration to another event:

- This service is available until the Friday 6:00 PM before the event weekend date and will be charged for a transfer fee of €10,00 including VAT. This transfer fee is additionally subject to a service fee as described in Article 2 that is charged to the registrant.

- When activating this service, customer will receive a voucher for the value of the Phase 1 price of the corresponding format the registration ticket have been activated for.


Transfer to another race in the same event:

  • You have the option to transfer your registration to another race inside the same event:

- This service is available until the Thursday 6:00 PM before the event weekend date and is free of charge.

When activating this service, customer will have to pay the difference of the price to the race he is moving compare to the ticket that was initially paid (including VAT, service fee on top).

 

Transfer to another category in the same race:

  • You have the option to transfer your registration to another category inside the same event:

This service is available until the Thursday 6:00 PM before the event weekend date and extra fee will be claimed due to the price difference between categories:

  • 0 EUR for moving from Elite to Age Group, Elite to Open and Age Group gories;
  • 10 EUR (including VAT, service fee on top) for moving from Open to Age Group give to Elite;
  • 20 EUR (including VAT, service fee on top) for moving from Open to Elite;
Was this article helpful?
3 out of 4 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk