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2018: Can I transfer to another Spartan Race, to another person, or both?

THE DETAILS:

  • The following Transfer/Deferment Policy currently only applies to Spartan Race events in France. We are not able to transfer a registration to another country.
  • You have 90 days after your event to defer your registration.
  • A deferment code cannot be used for a sold out event. It is the racers responsibility to ensure the event is not sold out before completing the deferment. 
  • We cannot apply and/or refund a deferment coupon code after a transaction has been completed. If you wish to use your deferment credit for a future race, make sure to defer your race prior to your registration.

THE PRICING:

 

  • At the time you defer your race, you are charged the flat Deferment fee of 10€. 
  • When you defer your registration, you will be given a credit for a flat pre-determined amount, regardless of your actual payment amount. 
  • Deferments with the intention of transferring yourself to an alternate event should take place after the race. Deferring your registration before the race may result in a lower coupon value. .
  • If you are deferring your entry to another person to use, you will still pay the flat deferment fee of 10€. Whoever completes the new event registration with the deferment credit will be responsible for paying the price difference, if applicable.They will not be able to use any other discount codes or offers when signing up for the event.
  • The deferment credit cannot be used to pay taxes or processing fees. You will need to pay those fees again when you sign up for the new event.
  • Any deferment credit remaining after you sign up for the new event will be forfeited. It cannot be used for future events, processing fees, or merchandise. 

 

THE PROCESS:

To Transfer YOURSELF to an alternate event:

  1. Head over to Chronotrack (our registration system) and choose "Athlete Account" in the upper right corner: 




  2. Log in or create an account using the SAME email address you used for your original registration. 

  3. In your profile, you'll see "Upcoming" and "Past" events tabs. Locate the race you'd like to defer.
     


  4. Once you locate the race you'd like to defer, choose "Change Race" on the right hand side: 

  5. When you click Change Race, you'll have two options:
    Change to Another Race: this will allow you to move your Start Times WITHIN the same race date.
    Defer my registration for another event: this will allow you to withdraw from this event and receive credit to use at an alternate Spartan France Event. (This includes Saturday to Sunday transfers)

  6. You will then be asked to confirm the Race Deferral fee (10€) and to finalize that transaction.

  7. After payment, you will receive a confirmation of your deferral, with a coupon code that can be used to move to the next race of your choice. This coupon code is shown to you onscreen, emailed to you in a confirmation email, and saved for reference and use in the "Coupons" tab of your Chronotrack profile: 
    *If you're deferring your entry to a friend to use in your place, all you need to do is supply them with this coupon code. They can then proceed with registration as normal. (see #8)

  8. When you're ready to register for your NEW race, simply go through the registration process as usual for the new event. Input the Deferral Code you received into the Coupon Code box during registration and you will be credited the appropriate amount. Any remaining fees (price difference, Participant insurance, processing charge) will be your responsibility at that time.
  9. It is up to you to ensure the race you want to transfer to is not sold out and also be aware that events can sell out at any time. It is possible for a heat for event to sell out during the transfer process. 

 

To Defer my registration to a DIFFERENT PERSON:

  1. Head over to Chronotrack (our registration system) and choose "Athlete Account" in the upper right corner: 




  2. Log in or create an account using the SAME email address you used for your original registration. 

  3. In your profile, you'll see "Upcoming" and "Past" events tabs. Locate the race you'd like to defer.
     


  4. Once you locate the race you'd like to defer, choose "Change Race" on the right hand side: 

  5. When you click Change Race, you'll have two options:
    Change to Another Race: this will allow you to move your Start Times WITHIN the same race date.
    Defer my registration for another event: this will allow you to withdraw your registration from this event and receive credit to transfer to another racer.

  6. After choosing "Defer My Registration for Another Event," you will be asked to confirm the Race Deferral fee (10€) and to finalize that transaction.

  7. After payment, you will receive confirmation of your deferral via email.  That message will include a coupon code. This coupon code is shown to you onscreen, emailed to you in a confirmation email, and saved for reference and use in the "Coupons" tab of your Chronotrack profile: 

  8. You'll need to give that code to the new racer. 
  9. The new racer will go through the registration process as usual, until prompted to enter a "promotional code."  He/she will input that code, and it will credit the appropriate amount.  Any remaining fees (price difference, taxes, processing charge) will be the new racer's responsibility at that time.

To sumup : 

      Transfer to another person:

o   You have the option to transfer your registration to another person:

§  This service is available until the Friday 6:00 PM before the event weekend date and will be charged for a transfer fee of €10,00 including VAT. This transfer fee is additionally subject to a service fee as described in Article 2 that is charged to the registrant.

§  When activating this service, customer will receive a voucher for the value of the Phase 1 price of the corresponding format the registration ticket have been activated for. The voucher can be used by another person than the customer.

·       Transfer to another event:

o   You have the option to transfer your registration to another event:

§  This service is available until the Friday 6:00 PM before the event weekend date and will be charged for a transfer fee of €10,00 including VAT. This transfer fee is additionally subject to a service fee as described in Article 2 that is charged to the registrant.

§  When activating this service, customer will receive a voucher for the value of the Phase 1 price of the corresponding format the registration ticket have been activated for.

·       Transfer to another race in the same event:

o   You have the option to transfer your registration to another race inside the same event:

§  This service is available until the Thursday 6:00 PM before the event weekend date and is free of charge.

§  When activating this service, customer will have to pay the difference of the price to the race he is moving compare to the ticket that was initially paid (including VAT, service fee on top).

·       Transfer to another category in the same race:

o   You have the option to transfer your registration to another category inside the same event:

§  This service is available until the Thursday 6:00 PM before the event weekend date and extra fee will be claimed due to the price difference between categories:

·       0 EUR for moving from Elite to Competitive, Elite to Open and Competitive to Open categories;

·       10 EUR (including VAT, service fee on top) for moving from Open to Competitive and Competitive to Elite;

·       20 EUR (including VAT, service fee on top) for moving from Open to Elite;

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